Having Trouble Registering? Feeling Lost?

Common questions:

It says my username is already being used.

I’m a community member and need to create an account

I'm trying to sign up my child for a program. I'm the guardian, but it won't let me proceed with the registration or sign the waiver.

I cannot sign the online waiver.

My credit card keeps getting declined.

I’m trying to sign up my child for an activity. However, it says that they’re not old enough.

I applied for an EOP award. When will I find out if I received it? How do I use it?

I applied for a Recreation scholarship. When will I find out if I received it? How do I use it?


It says my username is already being used.

  • If you have a CruzID and keep getting an error message saying “invalid username/password” or “your username is already in use”, make sure you are clicking the gold button and not filling in the username and password.
  • This will direct you to the CruzID login to enter your Gold password.
  • You only need your username and not your full email.
  • If you still cannot login, visit or call the Recreation office (831/459-2806).

cruzidlogin.jpg

 

I'm trying to sign up my child for a program. I'm the guardian, but it won't let me proceed with the registration or sign the waiver.

To register someone under 18 years of age, follow these steps:

  • If you haven't already, create a New Member account for the adult or guardian. That member becomes a Head of Household.
  • Add a Dependent to that Head of Household.
  • While logged in as the Head of Household member, select the program, then select the Dependent that will register in that program.

These steps will allow a minor to register, while still allowing the Head of Household to sign the waiver.

I’m a community member and need to create an account

  • Below the username and password click the small blue link “Sign UP”
  • This will direct you to a page to create a new account.
  • If you have a UCSC email return to the previous page and login by clicking the Gold button.
  • If you still cannot login, visit or call the Recreation office (831/459-2806).

cruzidlogin.jpg

 

I cannot sign the online waiver.

  • Click on the gray box
  • This will bring you to a different box to sign with the mouse
  • Click Save
  • Scroll down and click on the second gray box in lower left corner.
  • This will bring you to a different box to sign with the mouse
  • Click Save
  • Click Sign Now
  • If this does not work, click the box Sign Later in lower left corner. Make sure to scroll to bottom of document.
  • If you still cannot sign the waiver, visit or call the Recreation office (831/459-2806).

signing-waiver.jpg

 

My credit card keeps getting declined.

  • Cards will be declined if addresses do not match. Make sure that the address entered matches the billing address for the credit card.
  • Prepaid debit cards and international credit cards may not be approved.
  • Cash and checks are accepted in person at the Recreation office.
  • If you are still having trouble paying, visit or call the Recreation office (831/459-2806).

I’m trying to sign up my child for an activity. However, it says that they’re not old enough.

  • Accounts must be created in an adult’s name (18+ years old).
  • To enroll a child, create an account in the adult’s name. Then add your child as a dependent. Then enroll your child.

I’m a student in EOP and I applied for an EOP Wellness Program award. When will I find out if I received it? How do I use it?


I’m a student and I applied for a Recreation scholarship. When will I find out if I received it? How do I use it?

Priority consideration is given to applications received prior to registration opening. If you receive a scholarship, you’ll be notified by email. Visit the Recreation website for more details.


To use a Recreation scholarship, visit or call the Recreation office (831/459-2806).