Having Trouble Registering?

Common Issues & Solutions

It says my username is already being used.


I’m a community member and need to create an account


I'm trying to sign up my child for a program. I'm the guardian, but it won't let me proceed with the registration or sign the waiver.


I cannot sign the online waiver.


My credit card keeps getting declined.


I’m trying to sign up my child for an activity. However, it says that they’re not old enough.

 


It says my username is already being used.

  • If you have a CruzID and keep getting an error message saying “invalid username/password” or “your username is already in use”, make sure you are clicking the gold button and not filling in the username and password.
  • This will direct you to the CruzID login to enter your Gold password.
  • You only need your username and not your full email.
  • If you still cannot login, visit or call the Adventure Rec office (831/459-2806).

cruzidlogin.jpg

 

I'm trying to sign up my child for a program. I'm the guardian, but it won't let me proceed with the registration or sign the waiver.

To register someone under 18 years of age, follow these steps:

  • If you haven't already, create a New Member account for the adult or guardian. That member becomes a Head of Household.
  • At campusrec.ucsc.edu, log in to your Membership Profile.
  • Click on your username; top right of the page.
  • Click Profile.
  • Click Add New Dependent; bottom of the page.
  • Complete the required information.

These steps will allow a minor to register, while still allowing the Head of Household to sign the waiver.

I’m a community member and need to create an account

  • Below the username and password click the small blue link “Sign UP”
  • This will direct you to a page to create a new account.
  • If you have a UCSC email return to the previous page and login by clicking the Gold button.
  • If you still cannot login, visit or call the Adventure Rec office (831/459-2806).

cruzidlogin.jpg

 

I cannot sign the online waiver.

  • Click on the gray box
  • This will bring you to a different box to sign with the mouse
  • Click Save
  • Scroll down and click on the second gray box in lower left corner.
  • This will bring you to a different box to sign with the mouse
  • Click Save
  • Click Sign Now
  • If this does not work, click the box Sign Later in lower left corner. Make sure to scroll to bottom of document.
  • If you still cannot sign the waiver, visit or call the Adventure Rec office (831/459-2806).

signing-waiver.jpg

 

My credit card keeps getting declined.

  • Cards will be declined if addresses do not match. Make sure that the address entered matches the billing address for the credit card.
  • Prepaid debit cards and international credit cards may not be approved.
  • Cash and checks are accepted in person at the Recreation office.
  • If you are still having trouble paying, visit or call the Adventure Rec office (831/459-2806).

I’m trying to sign up my child for an activity. However, it says that they’re not old enough.

  • Accounts must be created in an adult’s name (18+ years old).
  • To enroll a child, create an account in the adult’s name. Then add your child as a dependent. Then enroll your child.